Originally Aired - Thursday, January 30 • 12:00 PM - 1:00 PM
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Location: Nassau East
Title: Are You A Bot? A Chat Revolution
Description:
While AI is advancing and chatbots are becoming increasingly prevalent, this session explores how live chat can revolutionize your customer service approach. Discover how instant, human messaging can enhance customer support and provide real-time assistance for people booking on your website. Speakers will delve into case studies highlighting customer satisfaction and reduced wait times, revealing how organizations have modernized their customer service without using AI alternatives.
Key Learning #1: Exploring alternative options to AI for customer service.
Key Learning #2: Understand how to improve customer relations through online interaction beyond social media.
Key Learning #3: Streamline your ticket office to efficiently handle increased enquiries during busy periods.
Ability Level: Intermediate
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