Originally Aired - Wednesday, January 29 • 11:00 AM - 12:00 PM
Create or Log in to My Show Planner to see Videos and Resources.
Your account does not have access to this session.
{{chatBodyContent}}
Be sure to come back after the session starts to have access to session resources.
Location: Rhinelander Gallery South
Title: Smart Ancillaries: Leveraging Technology for Balanced Growth
Description:
For years, various factions of the airline, sports and travel industries have mastered revenue optimization through ancillary fees. In 2023 alone, airlines made almost $120 billion (USD) in ancillaries. Yet, amidst these financial gains, an important question looms: Are these strategies genuinely enhancing the overall customer experience? Our diverse group of cross-industry panelists representing travel, sports, and arts will explore how to leverage technology and data analytics to identify upsell opportunities and create dynamic, targeted offerings that strike a balance between enhancing the customer experience and fostering revenue growth.
Create or Log in to My Show Planner to add notes.
